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Customizable surveys
Allows for creation of tailored surveys to meet specific needs
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Real-time feedback
Provides immediate feedback to businesses to improve customer experience
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Multi-channel feedback collection
Allows for feedback collection through various channels such as email, SMS, and web
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Limited integrations
Integration options with other software may be limited
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Limited reporting options
Reporting options may not be as robust as other feedback software
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Limited customization options
Customization options may be limited for certain features
- Opportunity to expand into new industries and markets
- Opportunity to form partnerships with other software providers for increased integration options
- Opportunity to develop new features to meet evolving customer needs
- Competition from other feedback software providers
- Potential impact of economic downturn on customer spending and demand for feedback software
- Impact of changing data privacy regulations on feedback collection and storage
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Review Distribution
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👍
High - rated users
Zonka is a good customer tool that allows for quick and easy setup of feedback forms without any help. Customer support is helpful and integration is easy.No dislikes as of now. The software is easy to use for customer feedback using email surveys.
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🤔
Average - rated users
Zonka has ready-to-use templates and designs, and customer support is instant and helpful.The software is user-unfriendly and not intuitive. There is no undo feature and customization is a painful process.
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Zonka Feedback Plan
