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Zoho CRM
4.1
10,625

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Zoho CRM is a customer relationship management solution that offers a range of features including contact management, sales funnels, workflow automation, task management, marketing campaign management, sales forecasting, customer support, inventory management, reporting and analytics. It also integrates with over 500 popular business apps.
Website
https://www.zoho.com
Developer
Zoho Corporation Pvt. Ltd.
Category
CRM
Suitable for enterprise
Personal、Freelance、Startups、SMEs、Agencies、Enterprises
HQ Location
Austin, TX
Year Founded
1996
Number of Employees
16,535
Twitter
@Zoho
Strengths
  • Customizable

    Allows for extensive customization to fit specific business needs

  • Affordable

    Pricing is competitive and offers a free version for small businesses

  • Integration

    Integrates with a wide range of other software and tools

Weaknesses
  • Limited Features

    Some features are limited compared to other CRM software

  • Steep Learning Curve

    May take time to learn and navigate the software

  • Customer Support

    Customer support can be slow to respond and not always helpful

Opportunities
  • Opportunity to improve and expand mobile app capabilities
  • Opportunity to integrate AI technology for improved automation and insights
  • Opportunity to develop industry-specific features for targeted markets
Threats
  • Facing competition from other established CRM software providers
  • Potential threat of data breaches and security issues
  • Potential threat of decreased demand during economic downturns

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Review Distribution

  • 👍
    High - rated users

    Good application for maintaining records with supportive customer support.Old UI interface.

  • 🤔
    Average - rated users

    Customizable fields and workflows with automation features.Overwhelming for new users with not very intuitive UI, reporting functionality could be improved, and slow customer support.

Media

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Zoho CRM Plan

Zoho CRM offers a range of plans starting at $12/user/month with varying features such as automation, analytics, and integrations.
Free Edition $ Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit for your home business. Leads, Contacts, Accounts Tasks, Events, Call log, and Notes Opportunities Advanced filters Page customization Custom list views Workflow management Standard reports Integration with Facebook, Twitter and Google+ Marketing automation Web forms and more..
Standard $ 14 1 user Per Month
Includes all features in Free Edition + Sales forecasting Scoring rules Charts and KPIs Document library Roles and profiles Custom fields Call center connectors Webforms Secure Encrypted transmission Workflow rules
Professional $ 23 1 User Per Month
Includes everything in Standard Edition + Email integration Social CRM Sales Signals Macros Blueprint - Process management Inventory management Unlimited records Google Ads integration
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