Zoho SalesIQ
4.3
573
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. It includes features such as live visitor tracking, live chat translate, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram.
Strengths
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Real-time visitor tracking
Ability to track website visitors in real-time and engage with them through live chat.
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Integrations
Seamless integration with other Zoho products and third-party apps.
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Customizable chat widgets
Ability to customize chat widgets to match website branding and design.
Weaknesses
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Limited reporting
Reporting capabilities are limited compared to other similar products.
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No mobile app
No dedicated mobile app for managing chats and visitors on-the-go.
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Limited automation
Limited automation capabilities for chat workflows and follow-up actions.
Opportunities
- Opportunity to expand into new markets and industries.
- Opportunity to improve reporting capabilities and provide more insights to users.
- Opportunity to integrate AI-powered chatbots for more efficient customer support.
Threats
- Competition from other similar products in the market.
- Potential impact of economic downturn on customer acquisition and retention.
- Impact of data privacy regulations on user data collection and storage.
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Zoho SalesIQ Plan
Zoho SalesIQ offers four pricing plans ranging from $19 to $99 per month, with features such as chatbots, visitor tracking, and integrations.
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