Intercom
4.3
5,661
Intercom is a Customer Service solution that offers automation and human support to improve customer satisfaction and reduce costs. They aim to resolve most customer conversations without human support.
Strengths
-
User-friendly interface
Easy to navigate and use
-
Multiple communication channels
Offers chat, email, and social media messaging
-
Automated messaging
Allows for personalized and timely messaging
Weaknesses
-
Expensive pricing
May not be affordable for small businesses
-
Limited customization options
May not meet specific branding needs
-
Limited reporting capabilities
May not provide in-depth analytics
Opportunities
- Can expand functionality and reach
- Can increase customer base
- Can attract more customers with specific branding needs
Threats
- May lose market share
- May result in decreased demand
- May result in loss of customer trust
Ask anything of Intercom with Workflos AI Assistant
https://www.intercom.com/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Review Distribution
-
👍
High - rated users
Customers are satisfied with Intercom's built-in app message tool and bot feature.
-
🤔
Average - rated users
Customers have mixed feelings about Intercom's customer support ticketing features.
-
👎
Low - rated users
Customers are dissatisfied with Intercom's lack of customer support ticketing features.
Media
Intercom Plan
Intercom offers a tiered pricing model based on the number of users and features, starting at $39/month for the Essential plan.
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
