XCALLY
4.7
101
XCALLY Omnichannel Contact Center Platform is a software that allows customer engagement through various channels such as voice, chat, email, SMS, video, social media, and custom channels. It is easy to use and has a straightforward configuration. XCALLY is a leading solution in Omnichannel Contact Centre platform and Contact Centre Automations with AI. The platform supports analyzing customer journey, contact cards, and analytics. The Contact Centre Automation capabilities include conversational AI, dialers, and workforce management.
Strengths
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Omnichannel
Supports multiple communication channels
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Customizable
Flexible and can be tailored to specific business needs
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Scalable
Can handle large volumes of calls and agents
Weaknesses
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Complexity
May require technical expertise to set up and use
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Cost
May be expensive for small businesses
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Integration
May require additional software or tools to integrate with other systems
Opportunities
- Growing demand for omnichannel contact center solutions
- Opportunities to expand into new markets
- Opportunities to partner with other software providers or service providers
Threats
- Competitive market with many established players
- Regulatory changes or compliance requirements may impact the product
- Rapidly evolving technology may require frequent updates or upgrades
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https://www.xcally.com/en/request-a-demo.html
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XCALLY Plan
XCALLY offers a flexible pricing model with three versions, starting at $50/month, and additional features available for purchase.
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