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VOCO Chat
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Voco is a web-based chat app for businesses that encourages customers to share their experiences on social media following any interaction with the business. It requires no registration or login and offers incentives for customers to engage. Businesses can also use Voco Chat to build loyalty schemes for referrals.
Developer
Cell Buddy Network Ltd.
Category
CRM
Suitable for enterprise
SMEs、Enterprises
Strengths
  • Real-time communication

    Instant messaging and live chat capabilities

  • Customizable chat widgets

    Ability to design chat widgets to match brand and website aesthetics

  • Integrations

    Seamless integration with popular CRMs and helpdesk software

Weaknesses
  • Limited language support

    Currently only supports English and Spanish languages

  • No voice or video chat

    Lacks the ability to make voice or video calls within the platform

  • Pricing

    Pricing may be too high for small businesses or startups

Opportunities
  • Opportunity to expand language support to reach a wider audience
  • Opportunity to add voice and video chat capabilities to compete with other platforms
  • Opportunity to partner with more popular CRMs and helpdesk software to increase integration options
Threats
  • Competition from other chat platforms with similar features
  • Potential decrease in demand for chat platforms during an economic downturn
  • Increased scrutiny on data privacy and security may impact user trust and adoption

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Media

VOCO Chat voco-chat-screenshot-1.png

VOCO Chat Plan

VOCO Chat offers a free version with limited features and a paid version for $9.99/month with unlimited features.
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