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Open-source
Free to use and modify
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Scalability
Can handle large call volumes
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Customizable
Can be tailored to specific business needs
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Complexity
May require technical expertise to set up and maintain
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Limited support
Community-based support may not be sufficient for all users
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Outdated interface
User interface may not be as modern as other options
- Increasing demand for call center solutions
- Can be integrated with other software for enhanced functionality
- Potential to expand into global markets
- Many other call center software options available
- Open-source nature may make it more vulnerable to security breaches
- May not meet all regulatory requirements in certain industries
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Review Distribution
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👍
High - rated users
VICIdial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting.The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find.
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🤔
Average - rated users
Really easy to implement and run, Light and open to be used in any operating system.Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.
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VICIdial Plan
