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Real-time chat
Allows for immediate customer support and engagement
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Customizable chat widgets
Can be tailored to match the branding of the company
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Analytics and reporting
Provides insights into customer behavior and agent performance
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Limited integrations
May not work seamlessly with other software used by the company
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Pricing
May be too expensive for small businesses
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Learning curve
May take time for agents to become proficient with the software
- Could increase market share by integrating with more software
- Could develop a mobile app to allow for customer support on-the-go
- Could incorporate artificial intelligence to improve chatbot functionality
- May face competition from other chat software providers
- May face backlash if there are any security breaches or data leaks
- May see a decrease in demand if there is an economic recession
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Review Distribution
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👍
High - rated users
The system works well for basic chat functions on our website with our customer service team.Our Tech team has had difficulty implementing the system on our site, limiting our ability to fully utilize it.
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🤔
Average - rated users
When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.
Media
Velaro Plan
