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User Feedback
Provides a platform for users to give feedback and suggestions
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Customizable
Allows for customization of feedback forms and widgets
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Analytics
Provides analytics and insights on user feedback
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Pricing
Pricing may be too high for small businesses
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Limited Integrations
Integrations with other tools may be limited
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Complexity
May be too complex for some users to set up and use
- Opportunity to expand into new markets and industries
- Opportunity to add new features and functionality
- Opportunity to form partnerships with other SaaS providers
- Competition from other user feedback and survey tools
- Potential impact of economic downturn on customer spending
- Increased scrutiny on data privacy and security may impact user trust
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Review Distribution
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👍
High - rated users
UserVoice allows us to quickly and easily manage users' questions and provide answers and feedback. Creating our 'knowledge base' has been a great feature. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket.UserVoice hasn't always been great about catching obvious spam. You can only set it to one language, so we have a completely separate support system for our Spanish and Portuguese learners. No online/email tech support available.
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🤔
Average - rated users
None mentioned.Not intuitive, no good examples listed, and process is not very clear. Customer success walk-throughs are lengthy email communications and a slack channel would be preferred.
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👎
Low - rated users
The voting feature makes it easy to prioritize feature implementation and avoid duplicate requests.None mentioned.
Media
UserVoice Plan
