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Userpilot
4.5
335

Not Claimed

Userpilot is a SaaS tool that helps product, UX, and customer success teams increase user adoption through behavior-driven product experiences. It allows users to build personalized and highly customizable experiences on top of their product to improve onboarding, trigger interactive tips, and help users understand the value without writing any code. Userpilot also helps increase user retention and stimulate feature discovery as the product evolves.
Website
https://userpilot.com
Developer
Userpilot
Category
CRM、Collaboration & Productivity
Suitable for enterprise
SMEs、Agencies、Enterprises
HQ Location
San Francisco, CA
Year Founded
2018
Number of Employees
55
Twitter
@teamuserpilot
Strengths
  • Onboarding

    Efficient user onboarding process

  • Personalization

    Customized user experience

  • Analytics

    In-depth user behavior analytics

Weaknesses
  • Pricing

    Expensive pricing plans

  • Integration

    Limited integration options

  • Complexity

    Steep learning curve for new users

Opportunities
  • Opportunity to expand into new markets
  • Potential for strategic partnerships
  • Opportunity to innovate and improve product features
Threats
  • Intense competition in the market
  • Economic downturn affecting customer spending
  • New regulations affecting product compliance

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Review Distribution

  • 👍
    High - rated users

    Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

  • 👎
    Low - rated users

    I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.Price is outrageous and customer service is awful.

Media

Userpilot bd1ba7ec-20b4-45dc-a17d-ecf416ce9e75.png Userpilot ea1d15d4-3f95-466e-be38-1606f41512ed.png Userpilot f7541fc1-8e29-445b-b044-ab12a0fdad78.png Userpilot userpilot-screenshot-1.png

Userpilot Plan

Userpilot offers a tiered pricing model based on the number of monthly active users, starting at $249/month for the Growth plan.
Traction $ 249 Per Month
Perfect for small teams just starting their product growth journey. Includes up to 2,500 MAUs, billed monthly or yearly Interactive, branched Product Walkthroughs + Product Tours Native Tooltips Resource Center Product Analytics NPS Microsurveys A/B Testing
Growth $ 499 10000 MAUs (Monthly Active Users) Per Month
Perfect for growing product teams who want to skyrocket their user activation & product adoption rates with in-app experiences, smart A/B tests and in-depth analytics. Everything in Traction + Localization of up to 20 Languages Unlimited Feature Tags 20 Team Members Content Throttling Custom Domain Hosting Dedicated Customer Success Manager Custom Contract Phone Support & Troubleshooting EU Hosting and Custom Domain Hosting (upon request)
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