UseResponse
4.6
77
UseResponse is a Customer Support & Feedback Suite that includes Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat, and Knowledge Base. It helps companies improve customer support through self-service, automation, chatbots, public communities, and embeddable knowledge base functionality. It is highly customizable and can be used as SaaS & Self-Hosted solution with 100% open code.
Strengths
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Customizable
Allows for customization of the platform to fit specific business needs
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Multi-channel support
Provides support for multiple channels including email, social media, and live chat
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Analytics
Offers detailed analytics and reporting to track customer satisfaction and agent performance
Weaknesses
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Limited integrations
Integrations with other software may be limited
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Steep learning curve
May take some time for new users to learn how to use the platform effectively
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Limited automation
Automation features may be limited compared to other similar platforms
Opportunities
- Opportunity to expand into new markets and reach new customers
- Opportunity to form partnerships with other software providers to expand integrations
- Opportunity to integrate AI technology to improve automation and customer service
Threats
- Competition from other similar platforms in the market
- Potential impact of economic downturn on customer spending and demand for the platform
- Potential security concerns and data breaches that could damage the platform's reputation
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http://useresponse.com
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UseResponse Plan
UseResponse offers three pricing plans starting at $49/month, with increasing features such as custom branding and integrations.
Enterprise Package
149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
Self-Hosted
4800
one-time fee
50% for the next year. Installed on Your Server. Custom Addons. 100% Open Code.
Premium Support. Hassle Free Updates.
All Enterprise Features
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
