Knowledge Center is a knowledge management tool aimed at customer service and support applications. It includes decision trees, chatbots, self-service and more. Unymira Knowledge Center is the leading knowledge base for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Today, dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily. Knowledge Center brings together all of the knowledge of your call center in one central, easily accessible platform