Beta
uContact
4.5
89

Not Claimed

uContact is a Cloud & Omnichannel solution that allows users to manage all their voice and text interactions in one place. It offers market-leading dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and other features to improve customer experience. The platform is customizable with Drag-and-Drop development tools and has been in operation for 10 years, serving clients in over 25 countries and managing an estimated 500 million annual interactions.
Website
http://www.integraccs.com
Developer
Integra CCS
Category
CRM
Suitable for enterprise
Enterprises
HQ Location
Punta Carretas, Montevideo
Year Founded
2008
Number of Employees
40
Strengths
  • Omnichannel support

    Supports multiple channels of communication

  • Automation

    Automates repetitive tasks

  • Customizable

    Can be customized to fit specific business needs

Weaknesses
  • Limited integrations

    Integrates with a limited number of third-party apps

  • Complex pricing

    Pricing structure can be confusing

  • Limited reporting

    Reporting capabilities are limited

Opportunities
  • Can expand integrations with more third-party apps
  • Can add more features to stay competitive
  • Can expand to more countries and regions
Threats
  • Facing competition from other SaaS providers
  • Economic downturn can affect sales
  • Security breaches can damage reputation

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http://www.integraccs.com
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Media

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uContact Plan

uContact offers a flexible pricing strategy with three versions (Basic, Pro, and Enterprise) starting at $25/month/user, with additional features and support at higher tiers.
Classic $ 60 1 License Per Month
This package includes only telephony features. Automatic Call Distributor (ACD) Inbound, Outbound & Blended Auto dialers (Preview, Progressive, Power & Predictive) IVR Sophisticated PBX Coaching, Whispering & Barge In Real-Time Monitoring CRM Lite
Omni $ 70 1 License Per Month
This package includes everything in Classic, plus: Unified Inbox WhatsApp Business Live Assistance WebChat (with audio & video calls) Social Media (Facebook & Twitter) Email Web Callback Multichannel Recording Web Click-To-Call Automation & AI
Play $ 70 1 License Per Month
This package includes everything in Classic, plus: Gamification Customizable Games Objectives by agent/group/area Customizable measures and objectives Badges Daily Games Rankings Dynamic Queries
Full $ 80 1 License Per Month
Give full access and empowerment to your agents with the complete suite of uContact. This package includes every feature in: Classic Omni Play Workforce Management
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