Totango
4.3
1,278
Totango is a customer success platform that is modular and can adapt to changing business needs. It is easy to implement and operate, and provides real-time access to customer health, risk alerts, and opportunities. It is used by fast-growing businesses and software giants to increase net revenue retention and drive productivity.
Strengths
-
Customer engagement
Helps businesses engage with customers and improve customer satisfaction
-
Analytics
Provides detailed analytics and insights into customer behavior and trends
-
Automation
Automates customer engagement processes and workflows
Weaknesses
-
Pricing
Pricing may be too high for small businesses
-
Integration
May not integrate well with certain CRM systems
-
Complexity
May be too complex for some users to navigate and use effectively
Opportunities
- Opportunity to expand into new markets and industries
- Opportunity to form partnerships with other SaaS providers
- Opportunity to offer more customization options for businesses
Threats
- Competition from other customer engagement and analytics SaaS providers
- Potential impact of economic downturn on customer engagement budgets
- Increased scrutiny and regulations around data privacy and security
Ask anything of Totango with Workflos AI Assistant
http://www.totango.com
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Media
Totango Plan
Totango offers a tiered pricing model with three versions, starting at $1,200 per year, with additional features and support at higher tiers.
Community Edition
Free
Community gives you the core functionality of a Customer Success platform so you can get started today.
Ready-Made Templates & Playbooks
Single Unified Customer View
Automated Lifecycle Management
Customer Communications
Executive Console
AI & Machine Learning
Data Management
User Management
Data Security
Product Support
Self Service Administration
20+ Integration Partners
Starter
249
Per Month
Great for teams who want best-practice support
2 Users
Free Accelerator Onboarding Program
World Class Customer Success & Support Teams
Unlimited Access to SuccessBLOCs
+ Everything included in Community
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
