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Ease of use
Intuitive interface and easy setup
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Scalability
Can handle large volumes of calls and agents
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Integration
Seamless integration with other business tools
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Pricing
Can be expensive for small businesses
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Limited customization
Limited ability to customize features and workflows
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Reliability
Occasional downtime and technical issues
- Opportunity to expand into new markets
- Opportunity to add new features and functionality
- Opportunity to form partnerships with other SaaS providers
- Intense competition from other call center software providers
- Potential regulatory changes that could impact the industry
- Potential impact of economic downturn on customer demand
Ask anything of Talkdesk with Workflos AI Assistant
http://www.talkdesk.com
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Review Distribution
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👍
High - rated users
Customers are satisfied with Talkdesk's real-time verification of agent status, ability to hear live calls, change status and configurations, and availability of reports for daily duties.
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🤔
Average - rated users
Customers appreciate Talkdesk's features but experience bugs and issues with templates, connection with client programs, and power/internet outages.
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👎
Low - rated users
Customers like Talkdesk's app design and sound quality but have issues with support, billing transparency, and overcharging.
Media
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