Talisma
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Talisma offers a CRM solution for Higher Education that includes service, marketing, and sales components, with knowledgebase, email and campaign tools.
Strengths
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Omnichannel support
Ability to provide customer support across multiple channels
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Automation
Automated workflows and processes to improve efficiency
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Analytics
In-depth reporting and analytics to track customer interactions and agent performance
Weaknesses
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Complexity
Can be difficult to set up and use, requiring technical expertise
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Cost
Relatively expensive compared to other customer support software options
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Limited integrations
May not integrate with all the tools and platforms a business uses
Opportunities
- Opportunity to expand into new markets and industries
- Potential to offer more customization options to meet specific business needs
- Potential to integrate AI and machine learning to improve customer interactions and agent performance
Threats
- Competition from other customer support software providers
- Shifts in customer preferences and expectations may require significant updates to the software
- Increased focus on data privacy and security may require additional security measures and compliance requirements
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Talisma Plan
Talisma offers a tiered pricing strategy with three versions, starting at $1,500 per user per year, with increasing features and capabilities.
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