SympoQ
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AI-driven helpdesk software with email ticketing and live chat features agile teams and startups use to provide and automate customer support from a single site. SympoQ transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests. It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.
Developer
Escon ltd
Category
CRM
Suitable for enterprise
Startups、SMEs、Agencies
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https://www.sympoq.com/
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SympoQ Plan

Concept $ 10 1 Agent seat Per Month
Stay in touch with customers and ensure automated support. Support ticketing Agent portal Web widget Real-time analytics Workflow rules Custom submission forms Email templates Live chat Web help widget Customer portal Customer database 12 months of tickets history Basic support
Team $ 15 1 Agent seat Per Month
Promotes team collaboration, transparent support and customer self-service. Includes Concept plan features, plus: Scheduled actions Custom email templates Internal and external knowledge base Custom action forms RESTful API 24 months of tickets history Silver support
Premium $ 20 1 Agent seat Per Month
Improves overall service performance and provides world-class support. Includes Team plan features, plus: AI-driven solutions Smart search Domain mapping Blank label portal 3rd party submission Bulk import customers 36 months of tickets history Gold Support
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