SympoQ
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AI-driven helpdesk software with email ticketing and live chat features agile teams and startups use to provide and automate customer support from a single site.
SympoQ transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests.
It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.
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SympoQ Plan
Concept
10
1 Agent seat Per Month
Stay in touch with customers and ensure automated support.
Support ticketing
Agent portal
Web widget
Real-time analytics
Workflow rules
Custom submission forms
Email templates
Live chat
Web help widget
Customer portal
Customer database
12 months of tickets history
Basic support
Team
15
1 Agent seat Per Month
Promotes team collaboration, transparent support and customer self-service.
Includes Concept plan features, plus:
Scheduled actions
Custom email templates
Internal and external knowledge base
Custom action forms
RESTful API
24 months of tickets history
Silver support
Premium
20
1 Agent seat Per Month
Improves overall service performance and provides world-class support.
Includes Team plan features, plus:
AI-driven solutions
Smart search
Domain mapping
Blank label portal
3rd party submission
Bulk import customers
36 months of tickets history
Gold Support