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Surveypal
4.3
28
How insightful are your customer service metrics?
Surveypal Insights is the pocket-sized data analyst for high-volume customer service teams. Start measuring and leading your customer service with actionable insights.
Designed with Customer Service Directors and Team Leaders to combine performance, quality and value metrics in an easy-to-use package.
Join the customer service forerunners by making proactive decisions that drive the bottom line. Transform your customer service from a cost center to a profit center by:
• React quickly to changes in your performance KPIs and keep service costs down.
• Discover root causes behind service contacts and deflect future tickets to deliver exceptional service.
• Present the ROI of your CX and show why your team makes the biggest CX impact.
What you get with Surveypal Insights:
• Root cause analysis in 10 seconds
• Actionable insights for all your KPIs
• See the monetary value of your actions
• Team & agent level insights for training
• Agent attrition insights
Start improve your customer service with an easy connection to your customer service platform (Zendesk, Genesys, etc.). Take your customer service analytics to the next level and request a free trial at surveypal.com today!
Ask anything of Surveypal with Workflos AI Assistant
http://www.surveypal.com/
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Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
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Media
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Surveypal Plan
Measure
19
1 Active agent Per Month
Quantify your customer service performance data. Find the right balance between performance and quality. Set the right quality targets based on industry benchmark data.
Performance, Quality and Value metrics
Quality metrics; FCR, NPS, CES, CSAT
Value metrics; Cost of contact
Mobile UI
Analyze
29
1 Active agent Per Month
Add an AI layer to understand the root causes behind performance and quality issues. Automatically uncover hidden insights from your customer service data and transform your cost center to a profit center.
Proactive insights
Root cause analysis
Customers at risk
AI Employee churn prevention