SnapEngage is an enterprise chat platform that helps capture leads, reduce response times, and provides dedicated customer service. They work with various industries such as SaaS, healthcare, e-commerce, travel, real estate, insurance, government, education, and nonprofits. They partner with sales managers and directors to drive leads and increase sales pipeline, and with client success and technical support team managers to manage client queries, increase satisfaction, and retain customers. They offer HealthEngage, a HIPAA compliant chat solution for the healthcare industry. They also provide analytics and survey scores to measure success.