SmartSurvey
4.5
181
SmartSurvey is a SaaS data collection platform that allows users to create and share online surveys, forms, and questionnaires. It offers native analysis tools to gain insights for businesses, charities, public sector organizations, and students. The platform has plans and pricing to suit all needs, including a free for life plan for basic surveys and enterprise solutions with team plans for collaboration. With over 500,000 customers and a billion responses collected, SmartSurvey is a trusted platform for data collection.
Strengths
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Ease of use
Intuitive interface and simple survey creation process
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Customization options
Wide range of question types and branding options
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Data analysis
Advanced reporting and analytics features
Weaknesses
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Pricing
Relatively expensive compared to some competitors
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Limited integrations
Fewer integrations with other software than some competitors
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Limited question logic
Less advanced branching and skip logic options than some competitors
Opportunities
- Opportunity to expand into new geographic regions or industries
- Potential to add new features or integrations to stay competitive
- Opportunity to form partnerships with other software providers or market research firms
Threats
- Intense competition from other survey software providers
- Potential impact of economic downturn on demand for market research
- Increased scrutiny of data privacy and potential impact on survey response rates
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Review Distribution
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👍
High - rated users
Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.I have yet to find anything I don't like.
Media
SmartSurvey Plan
SmartSurvey offers a range of pricing plans starting at $22/month for the Basic version, up to $99/month for the Enterprise version with advanced features.
Basic Plan
Free
Unlimited surveys
15 questions per survey
100 responses per month
Ready made survey templates
Accessible survey theme
Basic question types
Make questions mandatory
Validation (text and answer)
Randomise answer choices
Limit number of characters/words
Rich text question editor
Add multimedia (images, audio, embed videos)
Theme library (select from a wide range of templates)
Two tracking links per survey
Embed surveys on your website
Share on social media
See results in real time
View summary or individual responses
Basic statistics (min, max, mean)
Print-friendly results
Export individual responses to Word and PDF
Export summary report to Word and PDF
Force complete partial responses
Pro Plan
30
1 User Per Month
(Billed Annually) - Great for individuals who want to create professional surveys
Unlimited surveys
Unlimited questions
1,000 max responses per month
Advanced question types
Export to Excel, CSV, PDF or Word
Advanced filtering & cross-tabs
Multiple tracking links
Skip logic & page logic
Increased security (TLS/HTTPS)
GDPR compliant
Two-factor authentication
Standard training
Text analysis
Email, Phone & Chat support
Business Plan
60
1 User Per Month
(Billed Annually) - Perfect for businesses who want to create advanced surveys
Unlimited surveys
Unlimited questions
Unlimited responses
Advanced question types
Export to Excel, CSV, PDF or Word
Advanced filtering & cross-tabs
Multiple tracking links
Skip logic & page logic
Increased security (TLS/HTTPS)
GDPR compliant
Two-factor authentication
Standard training
Text analysis
Email, Phone & Chat support
Piping & branching
Custom theme/branding
File upload question type
File library
Bulk email tool
Custom url variables
Schedule reports
Dedicated account manager
Enterprise Plan
Contact Us
Per Year
Advanced tools & integrations for collaboration across organisations
Unlimited surveys
Unlimited questions
Unlimited responses
Advanced question types
Export to Excel, CSV, PDF or Word
Advanced filtering & cross-tabs
Multiple tracking links
Skip logic & page logic
Increased security (TLS/HTTPS)
GDPR compliant
Two-factor authentication
Standard training
Text analysis
Email, Phone & Chat support
Piping & branching
Custom theme/branding
File upload question type
File library
Bulk email tool
Custom url variables
Schedule reports
Dedicated account manager
Multi language surveys
Offline mode
Advanced email triggers
Send via SMS
Zapier integration
Google Tag Manager integration
API access
Webhooks
Default answers
Access to customer success team
Business Team
Contact Us
3 Users Per Year
Best suited to teams regularly creating surveys with a high volume of responses
Unlimited surveys
Unlimited questions
Unlimited responses
Advanced question types
Export to Excel, CSV, PDF or Word
Advanced filtering & cross-tabs
Multiple tracking links
Skip logic & page logic
Increased security (TLS/HTTPS)
GDPR compliant
Two-factor authentication
Standard training
Text analysis
Email, Phone & Chat support
Piping & branching
Custom theme/branding
File upload question type
File library
Bulk email tool
Custom url variables
Schedule reports
Dedicated account manager
Multi-user management
Shared surveys & assets library
Activity logging
Advanced permissions & access control
Consolidated billing
Enterprise Team
Contact Us
3 Users Per Year
For teams with advanced data collection and collaboration requirements
Unlimited surveys
Unlimited questions
Unlimited responses
Advanced question types
Export to Excel, CSV, PDF or Word
Advanced filtering & cross-tabs
Multiple tracking links
Skip logic & page logic
Increased security (TLS/HTTPS)
GDPR compliant
Two-factor authentication
Standard training
Text analysis
Email, Phone & Chat support
Piping & branching
Custom theme/branding
File upload question type
File library
Bulk email tool
Custom url variables
Schedule reports
Dedicated account manager
Multi language surveys
Offline mode
Advanced email triggers
Send via SMS
Zapier integration
Google Tag Manager integration
API access
Webhooks
Default answers
Access to customer success team
Access restriction by IP
Multi-user management
Shared surveys & assets library
Activity logging
Advanced permissions & access control
Consolidated billing
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
