SherpaDesk
4.5
131
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that helps organizations track customer service issues, capture billable and non-billable time, and monitor project profitability. It also offers a mobile application for techs in the field to log time and expenses.
Strengths
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Ease of use
Intuitive interface and simple navigation
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Customizable workflows
Ability to tailor workflows to specific business needs
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Integrated time tracking
Seamless time tracking and billing integration
Weaknesses
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Limited reporting options
Lack of advanced reporting features
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Limited integrations
Few integrations with other software
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Limited mobile app functionality
Mobile app lacks some features available on desktop version
Opportunities
- Opportunity to expand into new industries and markets
- Potential to integrate with more software to increase functionality
- Opportunity to add more advanced reporting options
Threats
- Competition from established help desk software providers
- Potential impact of economic downturn on customer demand
- Increased focus on data security and potential impact on customer trust
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http://www.sherpadesk.com
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Review Distribution
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👍
High - rated users
Customers appreciate the category folders feature and find it helpful for ticketing purposes.
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🤔
Average - rated users
Customers have concerns about the security levels and access to other departments' tickets.
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👎
Low - rated users
Customers have had issues with SherpaDesk as a CRM tool, citing problems with the search function and slow logging of information.
Media
SherpaDesk Plan
SherpaDesk offers three pricing plans starting at $49/month, with increasing features such as unlimited users and integrations.
SSO Free Forever
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