Salesforce Service Cloud
4.1
5,202
Salesforce for Service is a complete and connected service platform that empowers support teams to grow lifelong customers by using AI, real-time data, and automation to transform high touch engagements into low touch interactions. It helps reduce costs by automating processes and empowering teams with Einstein GPT, and personalize every engagement with real-time data by unifying your data with Data Cloud and Customer 36O. It also allows you to create consistent experiences that delight customers across their journey by connecting every touchpoint on the #1 CRM.
Strengths
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Customizable
Ability to customize to fit specific business needs
-
Scalable
Can handle large amounts of data and users
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Integration
Seamless integration with other Salesforce products
Weaknesses
-
Cost
Can be expensive for small businesses
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Complexity
Can be difficult to set up and use without proper training
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Limited customization
Some features may not be customizable
Opportunities
- Growing demand for customer service software
- Opportunity to expand into new markets and industries
- Potential for new features and updates to improve functionality
Threats
- Competitors offering similar products at lower prices
- Potential for data breaches and security threats
- Decreased demand for customer service software during economic downturns
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Salesforce Service Cloud Plan
Salesforce Service Cloud offers four pricing plans ranging from $25 to $300 per user per month, with varying features and capabilities.
Essentials
25
1 User Per Year
All-in-one sales and support app. Cost is $25 USD/user/month.
Case Management
Service Console App(s)
Knowledge
Telephony Integration (CTI)
Professional
75
1 User Per Year
Complete service CRM for teams of any size. Cost is $75 USD/user/month.
Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Unlimited
300
1 User Per Year
Unlimited CRM power
Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API
24/7 Support
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
