Richpanel
4.7
79
Richpanel is a Customer Service CRM for e-commerce brands that helps provide Amazon-like customer service by eliminating common queries through an intuitive self-service portal and improving agent productivity with their purpose-built CRM for e-commerce. They support E-commerce brands on Shopify, Magento, WooCommerce & Custom Carts. Richpanel can help brands automate their customer service, 2x their agent productivity, manage all support channels from one place, get more sales with live chat, and measure their customer support team's performance with in-depth support analytics. They also integrate with favorite apps like Aircall, AfterShip, LoopReturns, Klaviyo, Returnly, Recharge, Yotpo, and more.
Strengths
-
Omnichannel support
Supports multiple channels for customer communication
-
Automation
Automates repetitive tasks to save time and increase efficiency
-
Analytics
Provides detailed analytics and insights for customer behavior
Weaknesses
-
Pricing
Pricing may be too high for small businesses
-
Limited integrations
Integrations with other software may be limited
-
Learning curve
May take time to learn and fully utilize all features
Opportunities
- Opportunity to expand integrations with other software
- Opportunity to offer more customization options for customers
- Opportunity to expand into international markets
Threats
- Competition from other SaaS companies offering similar services
- Economic downturn may lead to decreased demand for SaaS products
- Security breaches may lead to loss of customer trust and revenue
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Richpanel Plan
Richpanel offers three pricing plans starting at $49/month, with features such as chatbots, analytics, and integrations varying by plan.
Free Plan
Free
100 Conversations/month
(No extra charges for additional conversations)
Channels: Live Chat + Email
Help Center
10 Help Center Flows
Shopify integration
Upto 3 Seats
Phone Integration
App Integration
Woo / Magento Integration
Starter
250
Per Month
1,000 Conversations/month
(+$30 for additional 100 conversations)
Channels: Live Chat + Email
Help Center
Self-Service Portal - 15 Scenarios
Shopify integration
Unlimited Seats
Phone Integration
Multi-Channel Inbox
Mobile App
Regular
500
Per Month
2,000 Conversations/month
(+$25 for additional 100 conversations)
Channels: Live Chat + Email + Chat + FB + Instagram
Help Center
Self-Service Portal - Unlimited Scenarios
Shopify integration
Unlimited Seats
Multi-Channel Inbox
Facebook and Instagram
WooCommerce / Magento Integration
Mobile App
CSAT Survey
Revenue Analytics
Support Team Performance Reports
SMS & WhatsApp
Live Dashboards
Custom
Contact Us
Channels: Live Chat + Email + Chat + FB + Instagram
Help Center
Unlimited Help Center Flows
Shopify integration
Unlimited Seats
Phone Integration
App Integration
Woo / Magento Integration
Social Media Integration
Basic Reports
CSAT Survey
Revenue Analytics
WhatsApp Integration
SMS
Multiple Stores
Multilingual & Localization
Multiple Brands
Custom Connectors & API Access
Workload / Queue Management
Live Dashboards
Dedicated CSM
Pro
800
Per Month
5,000 Conversations/month
(+$20 for additional 100 conversations)
Channels: Live Chat + Email + Chat + FB + Instagram
Help Center
Self-Service Portal - Unlimited Scenarios
Shopify integration
Unlimited Seats
Phone Support (via Aircall)
Multi-Channel Inbox
WooCommerce / Magento Integration
Basic Reports
CSAT Survey
Revenue Analytics
SMS & WhatsApp Integration
Support Team Performance Reports
Facebook and Instagram
Mobile App
Workload / Queue Management
Live Dashboards
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