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Recurly
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Recurly is a SaaS platform that helps companies automate subscription billing at scale. It enables teams to manage and optimize their subscriber lifecycles with ease. Recurly is used by thousands of innovative companies across various industries, including digital media, streaming, publishing, SaaS, education, consumer goods, and professional services. Category-defining companies such as Sling, Twitch, BarkBox, FabFitFun, Paramount, Lucid, and Sprout Social have chosen Recurly to manage billions of dollars in recurring revenues, future-proof their recurring billing and revenue management, and recover billions of dollars in lost revenue due to churn. Recurly was founded in 2009 and is based in San Francisco, with offices in Boulder and London.
Website
https://recurly.com/
Developer
Recurly
Category
Commerce
HQ Location
San Francisco, CA
Year Founded
2009
Number of Employees
283
Twitter
@recurly
Strengths
  • Flexible pricing options

    Recurly offers a variety of pricing options to fit different business needs.

  • Robust reporting

    Recurly provides detailed reporting and analytics to help businesses make data-driven decisions.

  • Easy integration

    Recurly integrates easily with a variety of other software and platforms.

Weaknesses
  • Limited customization options

    Recurly's customization options are somewhat limited compared to other SaaS products.

  • Limited payment gateway options

    Recurly only supports a limited number of payment gateways, which may be a drawback for some businesses.

  • Limited customer support

    Recurly's customer support options are somewhat limited, which may be a drawback for some businesses.

Opportunities
  • Recurly could expand its payment gateway options to appeal to a wider range of businesses.
  • Recurly could add more customization options to appeal to businesses with more specific needs.
  • Recurly could expand its customer support options to better serve businesses with different needs.
Threats
  • Recurly faces competition from other SaaS products that offer similar services.
  • Changes in payment processing regulations could impact Recurly's ability to operate effectively.
  • Economic downturns could impact Recurly's business if businesses are less likely to invest in SaaS products during tough times.

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https://recurly.com/
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Review Distribution

  • 👍
    High - rated users

    Easy to configure several payment gateways. They were pioneers in automating recurring payment management. The invoices site is a good resource for delegating all security concerns. They have excellent taxes management according to several market regulations.N/A.

  • 🤔
    Average - rated users

    Decent interface. Good integration functionality although this breaks every so often.Bad developer experience, we have been using an old fashion XML API for a long time. It is difficult to test things. Some use cases like instant payments are difficult to implement. We have to rely on other products to get good MRR insights.

  • 👎
    Low - rated users

    N/A.Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Media

Recurly a54658ed-593d-41ff-89e9-a736fe0a8c03.png Recurly 8dcc2c85-b259-4717-8f7b-665e8498f3d1.png Recurly 5031b484-4c5b-448a-8f1f-827153a32c08.png Recurly a8a858c2-4849-49bc-a0b4-6171f0f0afdc.png Recurly 7a26b379-30d8-451a-b417-b08b61acfb8a.png Recurly recurly-screenshot-1.png Recurly recurly-screenshot-1.png Recurly recurly-screenshot-1.png

Recurly Plan

Recurly offers subscription management software with pricing based on the number of subscribers and features included in each version.
Core plan $ 0 Per Month
Fast, simple plan and add-on creation Flexible pricing models Trials and promotions Robust subscription management 30+ supported languages 20+ payment gateways (incl. Adyen, Braintree, Cybersource, First Data, Stripe) 10+ payment methods (incl. credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, Venmo) Automated invoicing 20+ prebuilt reports and dashboards 24x7 customer support
Professional plan $ Contact Us Per Month
All Core benefits plus: Ramp pricing model Gift cards ACH payment method Multiple currencies (140+) Subscriber wallet* Custom gateway routing Gateway failover Manual invoicing* Invoice customization Automated exports Salesforce integration* Custom fields Single sign-on (SSO)
Elite plan $ Contact Us Per Month
All Professional benefits plus: Customer account hierarchy Revenue recognition automation* Custom report builder Advanced email deliverability* Oracle Netsuite integration* Dedicated Customer Success Manager**
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