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Automation
Automated billing and invoicing processes
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Integration
Seamless integration with multiple payment gateways and third-party apps
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Subscription Management
Efficient management of subscriptions and recurring payments
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Pricing
Pricing plans may not be suitable for small businesses or startups
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Customization
Limited customization options for invoices and payment pages
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Customer Support
Customer support may not be available 24/7
- Opportunity to expand globally and cater to a wider audience
- Opportunity to introduce new features and functionalities to stay ahead of competitors
- Opportunity to form partnerships with other SaaS providers and payment gateways
- Competition from other billing and invoicing software providers
- Changes in regulations and compliance requirements may affect the business
- Security breaches and data theft may damage the company's reputation
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Review Distribution
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👍
High - rated users
Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...
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🤔
Average - rated users
Managing Subscriptions and transactions with options to bulk export when needed.Sometimes it charges people by mistake and duplication of charges occurred.
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👎
Low - rated users
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.
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Chargebee Plan
