Provide Support
4.3
32
Provide Support Live Chat is a customer support tool that allows for instant assistance via live chat, real-time website navigation tracking, proactive assistance, and more. It offers all features in any plan, unlimited chats, multiple domain support, customizable chat windows and buttons, operator grouping and department options, file transfer, chat access restrictions, powerful statistics, chat agent apps, and 24/7 live product assistance. Founded in 2003, Provide Support is a reliable Live Chat service provider.
Strengths
-
Easy to use
Intuitive interface and simple setup process
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Real-time monitoring
Ability to monitor website visitors in real-time and initiate chats
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Customizable chat window
Option to customize chat window to match website design
Weaknesses
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Limited integrations
Limited integrations with other software and platforms
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No mobile app
No mobile app available for on-the-go support
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Limited reporting
Limited reporting and analytics capabilities
Opportunities
- Opportunity to develop a mobile app for on-the-go support
- Opportunity to expand integrations with other software and platforms
- Opportunity to develop more advanced reporting and analytics capabilities
Threats
- Competition from other live chat software providers
- Evolving customer needs and expectations for support
- Increased focus on data privacy and security concerns
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Provide Support Plan
Provide Support offers three pricing plans starting at $15 per operator per month with varying features and capabilities.
Small Business (1 operator)
8
a month if billed annually
Small Business package (1 operator) - $8.25/month if billed annually or $15 if billed monthly.
The price for 3-month package is $35; 6-month package is $60; annual plan costs $99
All Provide Support plans come with the same full set of features.
Corporate Plan (3 operators)
16
a month if billed annually
With this plan you can create up to three operator profiles.
Corporate Plan (3 operators) - $16.50/month if billed annually or $30 if billed monthly.
The price for 3-month package is $70; 6-month package is $120; annual plan costs $198
All Provide Support plans come with the same full set of features.
Enterprise Plan (10 operators)
33
a month if billed annually
With this plan you can create up to ten operator profiles.
Enterprise Plan (10 operators) - $33 /month if billed annually or $60 if billed monthly.
The price for 3-month package is $120; 6-month package is $240; annual plan costs $396
All Provide Support plans come with the same full set of features.
10+ operator profile
6
1 month
The more operator profiles you choose the less you pay per profile. Contact our support chat if you need a subscription package with more than 10 operator profiles
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