ProProfs Chat
4.6
144
ProProfs Chat is a live chat software that allows businesses to communicate with their website visitors and customers in real-time. It offers features such as visitor monitoring, analytics, co-browsing, and post-chat surveys. The software is customizable and compatible with any website. ProProfs Chat also provides personalized deployment services, 24/7 support, and a 15-day free trial.
Strengths
-
Easy to use
User-friendly interface
-
Real-time chat
Instant communication with customers
-
Customizable
Can be tailored to fit specific business needs
Weaknesses
-
Limited integrations
Does not integrate with all popular platforms
-
Limited features
Does not offer as many features as some competitors
-
Limited reporting
Reporting capabilities are not as robust as some competitors
Opportunities
- Increasing demand for live chat solutions
- Opportunity to expand into new markets or industries
- Potential to add integrations with popular platforms
Threats
- Intense competition from established players in the market
- Decreased demand due to economic factors
- Increased scrutiny on data privacy and security
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https://www.proprofs.com/
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ProProfs Chat Plan
ProProfs Chat offers a free version with limited features and paid plans starting at $12.50 per user per month.
Free
0
1
Best for startups looking to get started with online chat.
100 Chats/Month
Web, Mobile & Desktop App
Chat history - 1 Month
Domains - 1
Bronze Package
9
1
Best for startups looking to get started with a professional support experience & capture leads.
Unlimited chats
Web, Mobile & Desktop App
Chat history - 3 months
Visitor tracking
Ticketing
Basic Integrations
Domain 1
Customer Support - Chat Support
Silver Package
19
2
Best for small to medium sized companies looking to enhance online chat.
All Bronze Plan
Chat history - 6 months
Customize Logos and Colors
Domain 2
Greetings
File Transfer
Customer Support - Phone Support
Advanced Integrations
Canned Responses
File Transfer
Gold Package
39
3
Best for established businesses that have support teams & require team reporting.
All Silver Plan
Chat history - 1 year
Domains - 3
Ratings & Surveys
Forums & Learner Communities
Departments & Groups
Supervise Chats
Multiple Operators
Chat Routing
Reports
White Label
Multiple Languages
Snapshots & Cobrowsing
Escalations & Transfer
Call Back
ProProfs Knowledgebase - Professional $29/y value
Premium Integrations
ProProfs Survey Maker - Professional $468/y value
Customer Support - Premium Support
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
