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Ease of use
Intuitive interface and user-friendly design
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Mobile app
Allows clients to book and manage appointments on-the-go
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Customizable
Flexible enough to adapt to different business needs
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Limited integrations
Does not integrate with as many third-party apps as some competitors
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Pricing
Can be expensive for small businesses or startups
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Reporting
Reporting features could be more robust
- Opportunity to expand into new markets or industries
- Potential to form partnerships with complementary SaaS products
- Opportunity to add new features or integrations to stay competitive
- Facing competition from established players in the market
- Potential impact on sales if there is an economic downturn
- Security breaches or data leaks could damage reputation and customer trust
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Review Distribution
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👍
High - rated users
I like having the options for classes, events and private sessions.The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.
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🤔
Average - rated users
I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).
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👎
Low - rated users
The customer service. Anything like Pike13 is going to have lots of ins and outs, so it's crucial to have a fast response to questions so that I can keep my business running smoothly.There are a handful of things that it doesn't do, mostly where it comes to automatic communications to my staff, like with class covers and payroll things. There are a few report styles I'd like to be able to do, but I've not seen anything else that does what I"m looking for.
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