Olark
4.2
485
Olark live chat is a SaaS product that helps businesses boost sales, solve customer issues, and gain insights about their customers. It is WCAG 2.0 AA compliant, accessible, and GDPR ready.
Strengths
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Real-time chat
Allows for immediate customer support and engagement
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Customizable chat box
Can be tailored to match the branding of the website
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Integrations
Can be integrated with other tools such as CRM and helpdesk software
Weaknesses
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Limited features
Does not offer as many features as some competitors
-
Pricing
Pricing can be expensive for larger teams
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No phone support
Only offers support through chat and email
Opportunities
- Could add more features to compete with other chat software
- Could partner with other SaaS companies to offer bundled services
- Could expand into new industries to increase customer base
Threats
- Competitors offer similar chat software with more features
- A recession could lead to decreased demand for Olark's services
- Data breaches or other security issues could damage Olark's reputation
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Media
Olark Plan
Olark offers a tiered pricing model with three versions ranging from $17 to $243 per month, with increasing features and support.
Olark Live Chat
17
per month
Per Operator
Customize Your Design
Chat Ratings
In-Browser Chat
Targeted Chat Rules
CRM & Help-Desk Integrations
SSO Free Forever
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