Nicereply
4.5
994
Nicereply is a SaaS tool that helps companies collect immediate feedback from customers through simple one-click surveys. It allows businesses to measure customer satisfaction, net promoter score, and customer effort score per agent, team, country, product line, or company-wide. Nicereply integrates with popular CRM systems and provides a customizable dashboard to view all data. It also offers features such as post-resolution email surveys, in-signature surveys, website pop-up surveys, and leaderboards to recognize top-performing agents. There are no complicated plan tiers or gating.
Strengths
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Ease of use
Simple and intuitive interface
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Customization
Ability to customize surveys and feedback forms
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Integration
Integration with popular helpdesk and CRM software
Weaknesses
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Limited features
Lacks some advanced features compared to competitors
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Pricing
Relatively expensive compared to other survey tools
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Reporting
Reporting and analytics could be more robust
Opportunities
- Opportunity to expand into new markets and industries
- Potential for partnerships with other SaaS companies
- Opportunity to add new features and functionality
Threats
- Intense competition from other survey and feedback tools
- Potential impact of economic downturn on customer spending
- Increased scrutiny on data privacy and security could impact business
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http://www.nicereply.com
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Review Distribution
-
👍
High - rated users
Valued customer service and product development.None.
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🤔
Average - rated users
Allows for client satisfaction and feedback.Low ratings often lack specific feedback.
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👎
Low - rated users
Easy to use, informative, works well.Cannot see all reviews in one place.
Media
Nicereply Plan
Nicereply offers three pricing plans starting at $49/month, with features such as CSAT, NPS, and CES surveys.
Starter
59
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more…
Essential
119
Per Month
10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers)
CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more…
Growth
239
Per Month
25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers)
CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more…
Business
359
Per Month
50 User Seats & 2500 Survey Responses/Month (equals surveying approx. 25 000 customers)
CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more…
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Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
