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ManageEngine Service Desk Plus
4.1
201

Not Claimed

ManageEngine ServiceDesk Plus is a cloud-based or on-premises ITIL ready version Help Desk software that integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one platform. It helps IT support teams deliver premium service to its users at minimal cost and offers many codeless customizations and integrations with a vast number of IT management apps. The Standard Edition is free for both on-premise and on-demand use.
Developer
Zoho Corporation (5001-10000 employees), Pleasanton
Category
CRM
Suitable for enterprise
Startups、SMEs、Enterprises
Strengths
  • Customizable workflows

    Allows for tailored workflows to fit specific business needs

  • Multi-channel support

    Provides support through various channels such as email, phone, and social media

  • ITIL readiness

    Compliant with ITIL best practices for IT service management

Weaknesses
  • Limited reporting capabilities

    Reporting features are not as robust as other service desk software

  • Steep learning curve

    May take time for users to fully understand and utilize all features

  • Limited integrations

    Integrations with other software may be limited

Opportunities
  • Potential to expand beyond IT service management into other industries
  • Opportunity to improve mobile app for better accessibility and convenience
  • Potential to increase automation for more efficient service management
Threats
  • Competition from larger vendors with more resources and established customer base
  • Potential decrease in demand due to economic downturn or budget cuts
  • Potential for security breaches and loss of customer trust

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Media

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ManageEngine Service Desk Plus Plan

ManageEngine Service Desk Plus offers a range of plans starting at $0 for the Free version, with increasing features and pricing for Standard, Professional, and Enterprise versions.
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