Beta
LiveAgent
4.5
4,157

Not Claimed

LiveAgent is a fully-featured Help Desk and live-chat software that offers an all-in-one help desk solution. It boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2022. It harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. It offers over 175+ help desk features and 200+ integrations. Startups can apply for a free 6-month program and continue using LiveAgent at a discounted rate.
Website
https://www.qualityunit.com/
Developer
QualityUnit
Category
CRM
Suitable for enterprise
Freelance、Startups、SMEs、Agencies、Enterprises
HQ Location
Bratislava
Year Founded
2004
Number of Employees
64
Twitter
@qualityunit
Strengths
  • Multi-channel support

    Ability to handle customer inquiries from various channels such as email, chat, social media, and phone.

  • Automation

    Automated ticket distribution, canned responses, and chatbots to improve efficiency and reduce response time.

  • Customizable

    Customizable ticket fields, tags, and workflows to fit specific business needs.

Weaknesses
  • Limited reporting

    Limited reporting and analytics capabilities compared to other help desk software.

  • No mobile app

    No dedicated mobile app, only a mobile-responsive web interface.

  • Steep learning curve

    Complex interface and features may require extensive training for new users.

Opportunities
  • Opportunity to integrate with other business tools such as CRM, e-commerce, and project management software.
  • Opportunity to expand into new markets and industries.
  • Opportunity to integrate AI-powered chatbots and automation for improved customer experience.
Threats
  • Intense competition from established help desk software providers and new entrants in the market.
  • Increased focus on data security and privacy regulations may impact customer trust and adoption.
  • Economic downturn or recession may impact customer spending and adoption of new software.

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Review Distribution

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Media

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LiveAgent Plan

LiveAgent offers a range of plans starting at $15/month, with features such as email, chat, and social media integration.
Small $ 9 1 agent / Per Month
E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app Unlimited ticket history Unlimited email addresses Advanced reporting Customer portal + forum API + integrations Rules and Time rules Customer Service White Glove Setup Customer mail templates Rules & Time rules Gamification + many more features
Medium $ 29 1 agent / Per Month
E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management Everything in Small plan, plus: Unlimited chat buttons Feedback management Real time visitors monitor Proactive chat invitations Chat satisfaction surveys Social networks* Time tracking* Audit log*
Large $ 49 1 agent / Per Month
Cloud Call Center E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free Everything in Medium plan, plus: Call center support Video call IVR Call routing and transfers Hardware IP phone Unlimited call recordings All starred services from previous packages are free in this package 1 WhatsApp account
Free $ 0 Per Month
Ticket history, email ticketing, live chat, call center support, customer service 7 day ticket history 1 chat button 1 phone number 1 email address Basic reports Customer portal + forum Customer Service
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