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Unified customer view
Kustomer provides a single, comprehensive view of each customer, including their history, interactions, and preferences.
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Automation
Kustomer automates repetitive tasks, such as tagging and routing, to save time and improve efficiency.
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Omnichannel support
Kustomer supports multiple channels, including email, chat, phone, and social media, to provide a seamless customer experience.
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Pricing
Kustomer's pricing may be too high for small businesses or startups.
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Learning curve
Kustomer's advanced features may require some training and a learning curve for new users.
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Limited integrations
Kustomer may not integrate with all the tools and platforms a business uses, which could limit its usefulness.
- Kustomer could expand its offerings to include more features or integrations to attract a wider range of customers.
- Kustomer could expand its reach to international markets to increase its customer base.
- Kustomer could form partnerships with other SaaS providers to offer more comprehensive solutions to customers.
- Kustomer faces competition from other customer service and CRM software providers, which could limit its market share.
- An economic downturn could lead to reduced spending on software and services, which could impact Kustomer's revenue.
- A security breach or data leak could damage Kustomer's reputation and lead to loss of customers.
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Review Distribution
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High - rated users
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!.It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
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Average - rated users
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
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👎
Low - rated users
I like Kustomer because it's a necessity in my daily work routine. It has a very well-designed interface allowing me to deal with Chats, Calls, and Emails. The base structure allows me to keep track of my daily job, and, as a Customer Experience Associate, I can totally guarantee that Kustomer makes your job a lot easier. I have been handling chats for more than 1 year. Kustomer never disappointed, it never lagged or had problems loading, and it is a pleasure to have this tool as part of my job. Even with handling chats, switching to Calls or Emails is very quick and it works perfectly!.So far, I can not find a bad thing regarding Kustomer even if I want to. It is one of the most complex tools that I have used in my customer experience background, and provides all the information to make your work smoother than ever!.
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Kustomer Plan
