Kommunicate
4.5
62
Kommunicate is a customer support automation platform that helps businesses build their own AI chatbot to handle customer queries and support 24/7. It aims to improve the efficiency and effectiveness of customer support by using AI technology. The platform offers a hybrid model of human and chatbot support to handle both basic and complex queries. Kommunicate allows businesses to manage customer conversations, integrate chatbots, website chat, support agents, team conversations, and customer delight aspects all in one place.
Strengths
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Ease of use
Simple and intuitive interface
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Customization
Flexible and customizable chatbot and live chat options
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Integration
Seamless integration with popular platforms like Slack, Salesforce, and Zapier
Weaknesses
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Pricing
Relatively expensive compared to some competitors
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Limited features
Some features like chatbot analytics and chat history are only available in higher-priced plans
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Limited language support
Currently only supports English and a few other languages
Opportunities
- Increasing demand for chatbots and live chat solutions
- Potential to expand language support to reach a wider audience
- Opportunity to integrate with more platforms and tools
Threats
- Competitors offering similar chatbot and live chat solutions
- Potential decrease in demand due to economic factors
- Increasing concerns about data privacy and security could impact customer trust
Ask anything of Kommunicate with Workflos AI Assistant
https://www.kommunicate.io
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Review Distribution
-
👍
High - rated users
It's easy to configure and use. Also the support team is great!.Nothing! Actually all is running good. We haven't problems.
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🤔
Average - rated users
The fact that core things didn't work. It was always a struggle.
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👎
Low - rated users
Basic agent to customer chat originally worked fine.The fact that core things didn't work. It was always a struggle.
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Kommunicate Plan
Kommunicate offers a range of plans starting at $49/month with features such as chatbots, integrations, and analytics.
Start
40
For early-stage startups and individuals
Additional $32/mo per teammate
Unlimited Bots
Grow
100
For growing companies with small teams
Additional $20/mo per teammate
Unlimited Bots
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
