Beta
Klaus
4.6
262

Not Claimed

Klaus is a quality management solution that uses AI to identify gaps in customer experience and automate quality management across agents, teams, BPOs, and countries. It offers visibility into support quality, personalized standardization, and engages agents through continuous feedback and active learning. It reduces manual admin work and offers a wide selection of integrations and instant access to AI-powered insights. It is available in English and Portuguese, and some features work with all languages including Chinese and Korean. The sentiment filter is available in multiple languages. Using Klaus reduces churn, boosts CSAT, and results in better consumer reviews.
Website
https://www.klausapp.com
Developer
Klaus
Category
CRM
Suitable for enterprise
Startups、SMEs、Enterprises
HQ Location
Tallinn, Harjumaa
Year Founded
2018
Number of Employees
88
Twitter
@klausapp
Strengths
  • Efficient

    Automates repetitive tasks

  • User-friendly

    Easy to navigate interface

  • Customizable

    Tailored to fit specific business needs

Weaknesses
  • Limited integrations

    Does not integrate with all software

  • No mobile app

    Only accessible through web browser

  • No free plan

    No option for a free trial or limited version

Opportunities
  • Increasing demand for automation software
  • Opportunity to expand integrations and features
  • Potential for partnerships with complementary software
Threats
  • Competing with established automation software
  • Decreased demand due to economic factors
  • Potential for data breaches or security issues

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https://www.klausapp.com
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Review Distribution

  • 👍
    High - rated users

    My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email.I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient.

Media

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Klaus Plan

Klaus should offer a free basic version and a premium version priced at $9.99/month with additional features.
The Menu $ Contact Us 1 users Per Month
Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience. Sentiment analysis based on natural language processing Complexity filter built on machine learning Unlimited conversation reviews Unlimited peer and self reviews Dynamic scorecards with adjustable weights Auto-fail grading criteria Robust filtering options Daily, weekly or monthly review goals Agent, grader, manager access Multiple rating scales per conversation Root cause analysis Grading calibration Browser extension to review conversation anywhere Slack integration Webhooks for immediate notification of critical fails Pins for coaching Agent access and dashboard Dashboards for spotting trends and measuring performance Internal Quality Score KPI Reports for comparing agents, teams, BPOs CSV export
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