Kapture CRM is a cloud-based platform designed for enterprise-level businesses to streamline customer support and sales operations. It offers omnichannel support, a knowledge base, and a clean user interface to boost agent productivity and reduce response time. Other features include auto-assign tickets, interaction history, call recording, custom roles and permissions, and over 500 reports. It is fully configurable to fit your workflow and includes a self-service portal and AI-powered chat to build sustainable customer relationships. Additionally, Kapture includes lead management, multichannel sales, deal management, daily schedules for sales teams, quotation management, payment management, and sales forecasting.