Issuetrak
4.2
304
Issuetrak is a customizable software that specializes in help desk, change management, issue tracking, workflow, customer support, and complaint management. It offers automation, reporting, custom forms, alerts, workflows, and more to streamline day-to-day processes and operations. It also has add-on modules for asset management, active directory integration, billing, and surveys. Issuetrak helps businesses track tickets, issues, and requests from submission to resolution to ensure nothing gets lost or misplaced.
Strengths
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Customizable workflows
Allows for tailored processes to fit specific business needs
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Robust reporting
Provides detailed analytics and insights for better decision-making
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Integrations
Seamlessly integrates with other software for increased efficiency
Weaknesses
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Limited mobile app functionality
Mobile app lacks some features available on desktop version
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Steep learning curve
May take time for users to fully understand and utilize all features
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Limited customization options
Some aspects of the software may not be customizable
Opportunities
- Potential to reach new industries and customers
- Opportunity to incorporate artificial intelligence for improved automation and efficiency
- Growing concern for data security presents opportunity for Issuetrak to enhance security measures
Threats
- Competitors offering similar software solutions may take market share
- Decreased spending by businesses may lead to lower demand for software solutions
- Changes in regulations may require Issuetrak to make significant updates to remain compliant
Ask anything of Issuetrak with Workflos AI Assistant
http://www.issuetrak.com
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Issuetrak Plan
Issuetrak offers a tiered pricing model with three versions, starting at $35/user/month, with increasing features and capabilities.
Support
59
mo/agent/annual contract
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
FREE unlimited end users!
SSO Free Forever
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