InMoment
4.8
20
InMoment is a customer experience management platform for enterprise-level organizations that captures millions of survey records and offers a smarter approach to CX by collecting big data from various feedback sources in minimum time. It converts customer experience data into a cohesive source of valuable information for further strategic studies and analysis, and offers robust dashboards and reporting for deeper insights into the business cycle and customer feedback correlation with broader market benchmarks.
Strengths
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Real-time feedback
Provides real-time feedback to improve customer experience
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Customizable surveys
Allows for customizable surveys to fit specific business needs
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Data analysis
Offers in-depth data analysis to identify trends and areas for improvement
Weaknesses
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Limited integrations
May have limited integrations with other software systems
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Complexity
May be complex to set up and use for some users
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Cost
May be expensive for small businesses or startups
Opportunities
- Opportunity to expand into new markets or industries
- Opportunity to form partnerships with other software providers
- Opportunity to add new features or functionality to stay competitive
Threats
- Threat of competition from other customer experience software providers
- Threat of economic downturn affecting customer spending and demand
- Threat of data privacy concerns affecting customer trust and usage
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InMoment Plan
InMoment offers a tiered pricing strategy with three versions, including basic features starting at $1,000/month and advanced features at higher price points.
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
