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Email collaboration
Allows teams to collaborate on shared email accounts
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Easy to use
Intuitive interface and simple setup process
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Integration
Seamless integration with Gmail
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Limited features
Lacks some advanced features found in other email collaboration tools
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Pricing
Pricing can be expensive for larger teams
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Customer support
Customer support can be slow to respond
- Opportunity to expand to other email platforms
- Opportunity to add new features to stay competitive
- Opportunity to form partnerships with other SaaS companies
- Competition from other email collaboration tools
- Security concerns with accessing shared email accounts
- Potential decrease in demand due to economic downturn
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Review Distribution
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👍
High - rated users
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!.I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
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🤔
Average - rated users
The product is good, it works most of the time and we have had some great success with what the product offers.The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.
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👎
Low - rated users
The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas.They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
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Hiver Plan
