Helprace
4.4
16
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform.
Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base.
Only pay for what you need & customize your help desk and user portal to your exact wishes.
Ask anything of Helprace with Workflos AI Assistant
http://helprace.com/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Media
Helprace Plan
Tickets OR Community OR Knowledge Base
9
user/month
Ticketing system for one-on-one support;
Public docs site and internal knowledge base;
Feedback portal, self-service community, FAQ and ideas lab.
Unlimited Agents
Unlimited Articles & Storage
Domain Mapping
Self-Service Portal
User Feedback System
Instant Answers
Adaptive Smart Search
Drafts
Mark Best Replies
Crowdsourced Help
Feedback Widget
Single Sign-On
Developer API
Custom Domain SSL
Saved Replies
Macros, Workflows
Agent Collision
Help Desk OR Self-Service
18
user/month
Help Desk (ticketing + knowledge base) or
Self-Service (community + knowledge base).
Everything in lower plan PLUS:
Multiple Product Support
User Portal Customization
Agent Collision
Public & Private Communities
Article Usefulness Rating
Customizable Voting
ALL-IN
27
user/month
Everything under the sun for comprehensive support.
Everything in lower plan PLUS:
Saved Replies
Satisfaction Rating
Macros
Workflows
Reports
SLA
Custom Fields
Contact Cloud
HIPAA Compliance
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
