Freshsurvey
4.2
2
Freshsurvey is a SaaS tool that helps businesses create and deliver NPS and eNPS surveys to customers through multiple channels. It offers features such as scheduling emails, conditional logic, survey throttling, and built-in dashboards and reports to gain actionable insights. Users can act on the feedback received to improve their customer experience.
Strengths
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Ease of use
Intuitive interface and simple survey creation process
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Customization options
Ability to fully customize surveys with branding and design options
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Real-time reporting
Instant access to survey results and analytics
Weaknesses
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Limited integrations
Few integrations with other software and tools
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Pricing
Relatively expensive compared to other survey tools
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Limited question types
Fewer question types available compared to other survey tools
Opportunities
- Opportunity to expand into new industries and markets
- Potential for partnerships with other software and tools to increase integrations
- Opportunity to add new question types and features to stay competitive
Threats
- Competition from other survey tools with similar features and pricing
- Potential decrease in demand for survey tools during economic downturns
- Increased regulations around data privacy could impact survey data collection and storage
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Freshsurvey Plan
Freshsurvey offers three pricing plans: Basic for $29/month, Pro for $49/month, and Premium for $99/month, each with increasing features.
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
