Desk360
4.4
96
Desk360 is a customer support platform that allows businesses to communicate with their customers on various channels, including email, live chat, social media, WhatsApp, and mobile apps. It unifies all messages on a single screen for customer representatives and offers integrations with app stores and social media accounts. Desk360 also allows businesses to unify all email addresses on a single screen and create custom FAQ and contact pages on their website. It offers pre-defined messages in 40 languages and allows businesses to manage customer messages from 11 channels on one page. Detailed reports on products and users are also available, and special agents can be assigned to each product.
Strengths
-
Easy to use
Intuitive interface for quick setup and management
-
Multi-channel support
Allows for seamless communication across various channels
-
Customizable
Flexible options for branding and customization
Weaknesses
-
Limited integrations
May not integrate with all necessary tools or platforms
-
Limited reporting
May not provide in-depth analytics or reporting features
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Limited automation
May not offer extensive automation options for workflows
Opportunities
- Increasing demand for customer support software
- Potential to expand into new markets or industries
- Opportunity to develop new features or integrations
Threats
- Competing with established players in the market
- Decreased demand due to economic factors
- Increased scrutiny on data privacy and security
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Desk360 Plan
Desk360 offers three pricing plans: Free, Startup ($29/month), and Scale ($99/month) with varying features and support levels.
Basic Plan
0
Per Month
Free for 1 user / 1 product
Email Integration
App Message Box Integration
Web Contact Us Integration
Live Chat Integration
Quick Answers
Reporting
SLA Management
Personalized Help Center
Business Plan
24
Per Month
Everything in Basic plus
Multi-brand Management (unlimited)
Social Media Integrations (Facebook, Instagram, Twitter)
WhatsApp Integration
Store Integrations (Apple, Google Play, Huawei App Gallery)
Auto-Response Function
Assigning Agents to Projects
Group Management
Callback Function
Agent Performance
SSO Free Forever
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