CRM and Deals for Zendesk
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CRM and Deals is a Zendesk Support add-on that allows users to fetch sales from tickets. It offers features such as custom sales pipelines, deal forms, product creation, user status assignment, sales forecasting, sales team performance measurement, and event tracking. It aims to unify support and sales processes and improve customer satisfaction.
Strengths
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Integration
Seamless integration with Zendesk
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Customization
Highly customizable to fit specific business needs
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Automation
Automates sales processes and workflows
Weaknesses
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Pricing
Pricing can be expensive for small businesses
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Learning Curve
May require some training to fully utilize all features
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Limited Features
Some features may be limited compared to other CRM software
Opportunities
- Opportunity to gain market share in the CRM software industry
- Opportunity to expand into other industries and markets
- Opportunity to form partnerships with other software companies
Threats
- Intense competition from other CRM software companies
- Economic downturns may lead to decreased demand for CRM software
- Security breaches may lead to loss of customer trust and revenue
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CRM and Deals for Zendesk Plan
CRM and Deals for Zendesk offers a free version and a paid version starting at $19/month, with advanced features for managing customer relationships and deals.
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