contactSPACE
4.7
13
contactSPACE is a contact center software that helps businesses make better quality contact with customers through intelligent outbound calling, auto dialers, productivity tools, and automated workflows. It also offers CRM integrations, smart routing rules, and PCI-compliant phone payments.
Strengths
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Automation
Automated workflows and processes
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Customization
Highly customizable to fit specific business needs
-
Integration
Seamless integration with other software and tools
Weaknesses
-
Pricing
Relatively high pricing compared to competitors
-
Learning Curve
Steep learning curve for new users
-
Limited Features
Limited features compared to other similar software
Opportunities
- Opportunity to expand into new markets and industries
- Opportunity to add new features and functionalities
- Opportunity to form partnerships with other software providers
Threats
- Intense competition from other similar software providers
- Potential impact of economic downturn on customer spending
- Potential security threats and breaches
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contactSPACE Plan
contactSPACE offers a flexible pricing model with three versions, starting at $150/month, with additional features available at higher tiers.
Silver
105
1 Users Per Month
Features below + plus MUCH more
Minimum 10 concurrent users
Outbound preview dialler
SMS
CallGuides® workflow & messaging management
Unlimited outbound initiatives
Full reporting module
Call recording
Agent live dashboards
Supervisory live dashboards
Online helpdesk support
Gold
139
1 Users Per Month
Silver features plus:
Minimum 10 concurrent users
Outbound preview and progressive dialler
Inbound module
Outcome-driven SMS and email
Platnium
175
1 Users Per Month
Gold features plus:
Minimum 5 concurrent users
Outbound preview, progressive and predictive diallers
Preconnect Call Status Analyser (PCSA) including Answering Machine Detection (AMD)
Live chat
Access to contactSPACE API
contactSPACE Salesforce, Hubspot, Infusionsoft, SugarCRM, ZohoCRM integrations
Online and phone helpdesk support
Diamond
239
1 Users Per Month
Platinum features plus:
Call-time optimisation
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
