ClickDesk
3.8
95
The SaaS product offers live chat and online engagement features.
Strengths
-
Live chat and helpdesk integration
Seamless integration of live chat and helpdesk features
-
Multi-channel support
Support for multiple channels including live chat, voice, and email
-
Customizable chat widget
Ability to customize the chat widget to match the website's branding
Weaknesses
-
Limited integrations
Limited integrations with third-party apps and services
-
No mobile app
Lack of a dedicated mobile app for on-the-go support
-
Limited reporting
Limited reporting and analytics capabilities
Opportunities
- Opportunity to expand into new markets and industries
- Opportunity to integrate with more third-party apps and services
- Opportunity to improve reporting and analytics capabilities
Threats
- Competition from other live chat and helpdesk software providers
- Potential impact of economic downturn on customer support budgets
- Growing concerns around data privacy and security
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ClickDesk Plan
ClickDesk offers three plans starting at $14.99/month, with features such as live chat, voice and video calling, and helpdesk integration.
LITE
19
per month
Unlimited Chats
Gtalk IM
Widget Customization
Chat Transfer & Groups
99.5% Uptime & SSL Security
PRO
29
per month
Chat Conferencing
CRM Integration and API
Video Chat
Post Chat Survey
Reports and History
99.95 % Uptime & SSL Security
ENTERPRISE
79
per month
Queuing
White Label
Unlimited Domains
Widget Custom CSS
Analytics
Dedicated Account Manager
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
