Chaport
4.7
83
Chaport is an all-in-one messaging platform that offers live chat, chatbots, a knowledge base, and more to help businesses engage with website visitors, generate leads, boost sales, and improve customer service. It is user-friendly and easy to install, with key features such as live chat, chatbots, knowledge base, integrations with various channels, auto-invitations, saved replies, typing insights, and web, desktop, and mobile apps. It also offers Zapier and API integrations. Chaport is used by over 30,000 teams worldwide and offers a free trial.
Strengths
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Ease of use
Intuitive interface and simple setup process
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Real-time visitor monitoring
Ability to see who is on your website and engage with them in real-time
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Multi-platform support
Available on web, desktop, and mobile devices
Weaknesses
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Limited integrations
Does not integrate with as many third-party apps as some competitors
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Limited customization options
Limited ability to customize chat widget and other features
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Limited reporting capabilities
Limited ability to generate detailed reports on chat activity
Opportunities
- Opportunity to add more integrations with popular apps
- Opportunity to add more options for customizing chat widget and other features
- Opportunity to add more detailed reporting on chat activity
Threats
- Competition from other chat software providers
- Potential decrease in demand for chat software during economic downturns
- Potential security breaches or data leaks that could damage reputation
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Chaport Plan
Chaport offers a flexible pricing strategy with three versions, starting at $9.80 per agent per month, with additional features in higher versions.
Free
Free
Talk to your customers in real time.
2 operators
Unlimited chats
Unlimited websites
60-day history
Basic widget customization
Web, desktop & mobile apps
SSL encryption
GDPR compliance
Mobile-friendly chat widget
Multilingual chat widget
Operator photos
Email request
Offline messages
Notifications
Brief visitor info
Visitor info editing
Chat deletion and export
Operator roles
Basic reports
Chat & email support
Pro
19
Make even more sales. Increase operator efficiency.
Everything in Free plus:
4 operators
Unlimited chat history
Auto-invitations
Facebook, Viber, Telegram, etc.
Advanced widget customization
Pre-chat form
Saved replies
REST & JavaScript API
Group chats
File sending
Emoji
Read receipts
Message editing and deletion
Detailed visitor info
Visitor behavior
Visitor notes
Chat transfer
Search
Typing insights
Visitor ban
Working hours
Status auto-toggle
Automatic closing of answered chats
Chat transcript to email
Supervision
Automatic transfer of unanswered chats
Google Analytics reports
Prioritized technical support
Unlimited
75
Automate sales & support. Get more control.
Everything in Pro plus:
Unlimited operators
Chatbots
Knowledge base + FAQ bot
Custom fields
Bot chats reports
Working time reports
On-demand reports
Zapier integration
Automatic operator assignments
SSO Free Forever
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