V-Blaze is a speech-to-text (STT) platform designed for the contact center, which uses an automatic speech recognition (ASR) engine to transcribe audio into searchable text. All calls come with risks or opportunities, and every call contains actionable insights. Manage your risks and control your opportunities by targeting the calls you are analyzing. * Transcribe large volumes of recorded audio quickly via lightning-fast GPUs * Make decisions as calls happen using real-time transcription * Reveal the voice of every customer by integrating highly accurate transcripts with your analytics or business intelligence platform Voci's solution reduces your hardware footprint with the use of NVIDIA® GPUs to minimize your total cost of ownership. * State-of-the-art NVIDIA® GPUs that increase compute performance and speech-to-text (STT) conversion speed * Optimized cloud solutions powered by AWS * Latest-generation Intel® Xeon® or AMD processors * High-speed DDR4 SDRAM for high-bandwidth data transfers * Containerized machines for VMware, AWS AMIs, and others Technical Specifications: * Audio Compatibility - Extensive support for over 350 telephony audio formats * Deployment Method - On-premise, cloud, or hybrid * Integration - API architecture is compatible with third-party analytics or business intelligence platforms which support open-format JSON and Text transcripts * Languages Supported - Multiple * Speech Engine - Large Vocabulary Continuous Speech Recognition (LVCSR) * Transcription Delivery Mode - Post call: up to 150 hours of recorded calls per hour per single hardware unit; Real time: up to 200 simultaneous conversations per single hardware unit