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User-friendly interface
Easy to use for non-technical users
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Collaboration features
Allows multiple users to work on the same project
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Customizable templates
Users can create their own templates for specific needs
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Limited integrations
Does not integrate with many other software applications
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Limited features
Does not have as many features as some competitors
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Limited customer support
Customer support is not available 24/7
- Could increase market share by integrating with more software applications
- Could attract more customers by adding more features
- Could improve customer satisfaction by offering 24/7 support
- Facing competition from other SaaS companies in the same market
- Could be negatively impacted by a recession or economic downturn
- Could lose customer trust and business due to security breaches or data leaks
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Review Distribution
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👍
High - rated users
One of the best tools to visualize and digitize customer journey map, it's easy to build and share with team and stakeholders. For remote teams, it is super useful to collaborate and share insights from the research. It is also easy to build persona and mapping stakeholders which are super important to gain empathy. I also like the export feature if you don't want to invite everyone to collaborate or need it for offline viewing and print.Nothing so far works well as expected.
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🤔
Average - rated users
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool.
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👎
Low - rated users
Smaply is really helpful for mid to large size teams. Through the Smaply app, your organizations leadership can manage insights and client feedback through visualization that includes maps, charts and animated visuals. I really enjoy how that app makes intricate information digestible, which is helpful towards everyone understand their customers even more.N/A.
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