Rocket.Chat
4
588
Rocket.Chat is an open source communications platform designed for organizations that require more control over their communications. It allows collaboration between colleagues, partners, customers, communities, and platforms without compromising on data ownership, customizations, or integrations. It is trusted by tens of millions of users in over 150 countries, including organizations such as Deutsche Bahn, The US Navy, and Credit Suisse, to keep their communications private and secure.
Strengths
-
Open-source
Community-driven development and customization
-
Multi-platform support
Available on web, desktop, and mobile devices
-
Integrations
Seamless integration with various third-party tools and services
Weaknesses
-
Limited features
Compared to other enterprise-level chat solutions
-
User interface
May not be as intuitive or user-friendly as other chat apps
-
Security
May require additional security measures for sensitive data
Opportunities
- Increasing demand for team collaboration and communication tools
- Potential for offering customized solutions for specific industries or businesses
- Opportunities for partnering with other SaaS providers for integrated solutions
Threats
- Competing with established chat and collaboration tools in the market
- Potential impact of changing data privacy regulations on user data handling
- Potential decrease in demand for team collaboration tools during economic downturns
Ask anything of Rocket.Chat with Workflos AI Assistant
https://rocket.chat/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Media
Rocket.Chat Plan
Rocket.Chat offers a free version with basic features and paid plans starting at $3 per user per month with advanced features.
Community
Free
The basics to get small teams started. Deploy and host the free version of Rocket.Chat on your own server.
[TEAM COLLABORATION]
Unlimited 1:1 and group messaging
Up to 10,000 push notifications per month
Up to 5 active marketplace apps
Basic user sync
OAuth basic social logins
End-to-end encryption
Full messaging history
1:1 federated messaging
[OMINICHANNEL CUSTOMER SUPPORT]
Distribute inquiries across available agents
Analytics and real-time monitoring
[CHANNELS]
Livechat
Email (basic)
SMS (basic)
[SUPPORT]
Peer-to-peer community assistance
[DEPLOYMENT OPTIONS]
Self-managed
Enterprise - Pricing based on number of team collaboration users
7
1 User Per Month
The highest level of security, regulatory compliance, performance and scalability.
[TEAM COLLABORATION]
Unlimited & secure push notifications
Full Matrix Federation
Advanced identity management
High availability
Centralized admin controls and granular audit logs
Data loss prevention
Video conferencing integrations
Customizable user permissions
Guest users
Custom white-label branding
Delivered/read receipt
[OMNICHANNEL CUSTOMER SUPPORT]
Templated messages for common messages
Route returning customers to previous agent
High impact inquiry prioritization
Queue waiting time display
Mobile app for agents
Inquiry forwarding across teams and departments
Multiple queues & departments
[CHANNELS]
Facebook Messenger
WhatsApp Business
Instagram Direct
Twitter
Telegram
Email (premium, coming soon)
SMS (premium, coming soon)
VoIP
[SUPPORT]
Web support portal
[DEPLOYMENT OPTIONS]
Choice of self-managed or secure cloud
Enterprise - Pricing based on number of omnichannel agents.
35
1 Agent Per Month
The highest level of security, regulatory compliance, performance and scalability. Includes everything in Community, plus:
[TEAM COLLABORATION]
Unlimited & secure push notifications
Full Matrix Federation
Advanced identity management
High availability
Centralized admin controls and granular audit logs
Data loss prevention
Video conferencing integrations
Customizable user permissions
Guest users
Custom white-label branding
Delivered/read receipt
[OMNICHANNEL CUSTOMER SUPPORT]
Templated messages for common messages
Route returning customers to previous agent
High impact inquiry prioritization
Queue waiting time display
Mobile app for agents
Inquiry forwarding across teams and departments
Multiple queues & departments
[CHANNELS]
Facebook Messenger
WhatsApp Business
Instagram Direct
Twitter
Telegram
Email (premium, coming soon)
SMS (premium, coming soon)
VoIP
[SUPPORT]
Web support portal
[DEPLOYMENT OPTIONS]
Choice of self-managed or secure cloud
SSO Free Forever
Manage Zoom, Slack, Microsoft Teams, Google Sheets, Microsoft SharePoint, Miro, Confluence, Calendly, Airtable, BlueJeans Meetings with SSO
