Beta
Natterbox
3.6
31

Not Claimed

Natterbox is a voice solution for Salesforce that helps organizations personalize customer experience, boost sales and service efficiency, and gain complete visibility into their operations. It offers full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, and sentiment analysis.
Website
http://www.natterbox.com/
Developer
Natterbox Limited
Category
Collaboration & Productivity
HQ Location
London, England
Year Founded
2010
Number of Employees
113
Twitter
@Natterbox
Strengths
  • Integration

    Seamless integration with Salesforce

  • Customization

    Highly customizable call routing and IVR options

  • Analytics

    In-depth call analytics and reporting

Weaknesses
  • Pricing

    Relatively high pricing compared to competitors

  • Complexity

    Can be complex to set up and configure

  • Limited Features

    Limited features compared to some competitors

Opportunities
  • Opportunity to expand into new markets and industries
  • Opportunity to form partnerships with other SaaS providers
  • Opportunity to add new features and functionality
Threats
  • Intense competition from established players and new entrants
  • Potential impact of economic downturn on customer spending
  • Potential impact of changing regulations on the industry

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Natterbox Plan

Natterbox offers a tiered pricing model based on the number of users, with additional features available in higher versions.
PRO $ 56 1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams. 100% Salesforce Integration IVR, ACD, and Call Routing Click-to-Dial Dialer Screen Pop Voicemail Drop Call Recording Real-Time Call Coaching Native Salesforce Reports Support for Non-Salesforce Users 24/7 Support
PREMIUM $ 98 1 User Per Month
Next-level voice features that facilitate more personalized conversations. Everything in Pro plus: Dynamic Routing Web2Lead Email, SMS, and Chatter Alerts Local Presence Dialing Post-Call CSAT Surveys Mobile App
ENTERPRISE $ Contact Us 1 User Per Month
For companies that need advanced configurations and want full service. Everything in Premium, plus: AI-Based Call Coaching Advanced Custom Call Flows Ongoing Optimization Support Quarterly KPI Business Reviews Priority Customer Support Dedicated Support Manager
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